I really should have gone into cognitive psychology. Sadly 20 years ago I didn't think there'd be much of a future for someone who wanted to put people into mazes like rats. I was a fan of Stanley Milgram's in high school. If only I'd know the Dunning-Kruger effect could have been named after me. However in retrospect that might not be the best idea...
Wikipedia on D-K
NY Times/Errol Morris
This effect explains many former managers and at least two entire organizations that I've worked for.